Frequently Asked Questions
Everything you need to know about your next musical investment.
How are instruments protected during shipping?
All instruments undergo a professional inspection and setup before being double-boxed with high-grade impact-resistant packaging to ensure they arrive in perfect playing condition.
What is your return policy for instruments?
We offer a 14-day return period for most items. Instruments must be returned in their original condition and packaging. Please note that certain items like strings and cleaning products are final sale for hygiene reasons.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of the shipment.
Are your guitars set up before they are sent out?
Absolutely. Every guitar is inspected and tuned by our in-house luthiers to ensure optimal action and intonation before it leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through our partner providers.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.