Returns & Exchanges
At Acoustic Centre, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all instruments and accessories in their original condition. Whether you have changed your mind or need a different model, our team is here to ensure a smooth and transparent exchange process.
Initiate Your Return
Contact our customer support team via email or phone within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Pack Your Instrument
Carefully pack the item in its original factory packaging, including all manuals, tags, and accessories, ensuring it is securely padded for safe transit.
Ship to Acoustic Centre
Affix the provided return label or ship the package to our designated warehouse address using a tracked and insured courier service.
Inspection and Refund
Once our technicians inspect the item to confirm its condition, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing